.gif){kind=logo}
.jpg){kind=logo}
.gif){kind=small}
Utility Metals - terms of use and
communication of this web site & for inquiries for quotation - R.F.Q.'s, offers (quotations), orders, execution of orders, very important notes, advices, legal notices, privacy policy
headquartered in Piraeus, Greece. Where mentioned as “seller/supplier” is meant the company in Greece or outside Greece that has manufacturing unit(s) or the trading company or a company of commercial agencies or a company having a steel service center or a company that stores/distributes metallic products in the form of raw material or in another form. Where “producer” is mentioned, it is meant the company that manufactures products and sells them to other suppliers/sellers or
buyers/customers. A very large number of companies dealing with metals abroad ( non-Greece ) has published similar WebPages in their websites.U.M. wishes that all communications between the seller/supplier and all the communications between the U.M. and the buyer/supplier are of absolute clarity and also that U.M. does not wish any kind of potential misunderstanding. These are some of the reasons that it publishes these lines. U.M. wishes the best possible EXCELLENT SERVICE TO THE CLIENT AND ALL COMPANY’S EFFORTS ARE FOCUSED ON THIS SERVICE. All interested parties are advised from the U.M. to read and fully understand these lines, also to contact us for any further clarification. Requests for quotations/Price offersAll interested parties are advised to review frequently the text of this present web page, as changes to these lines are possible at any time.It is understood that U.M. has the absolute right to decline a request for quotation for cases it would be strongly believed that if U.M. would proceed to a price offer, it would not be competitive on prices.U.M. does not appreciate unserious inquiries ( this does not relate to the material quantity inquired ). U.M. at no case can be held responsible for anything, in case it chooses to decline a request for quotation.U.M. can not be held responsible for a case that a supplier/seller declines a request for quotation for reasons known to the supplier and only.In case of offers, it is fully understood that the offer - especially in cases where offers refer to production and not from inventory availability - for the time of delivery and the prices and in general for any part of the offer, is fully subject to the final confirmation of the supplier/seller.In case where the buyer/customer appoints the order in a time frame work which is out of the limits of the offer validity, U.M. and the seller/supplier, may decline the order without any obligation or further explanation. U.M. is not obliged to inform the customer about the source of the offer. U.M. has the right to contact more than one source(s). If a customer insists in written form and only to and for U.M. to ask for a request of quotation to a specific source, U.M. should send the inquiry to the specific source in discussion. Customers are the only ones to ensure that the product(s) they inquire is ( are ) suitable for the application(s) they envisage for it.The offer by the U.M. is one complete unit. Any changes to its components ( such as price per unit, quantity, delivery time, and/or terms of payment etc. ) by the customer/buyer, releases the supplier/seller from all
delivery time, and/or terms of payment etc. ) by the customer/buyer, releases the supplier/seller from all obligation(s) to supply the goods. In all offers by the U.M., availability of material(s) in an inventory of a supplier/seller is subject in prior sale and to final confirmation by the seller/supplier.Upon receipt of goods by the customer, the customer is advised to check the received products and to state any potential complains that relate to the good’s condition, within 3 calendar days from receipt of the products. U.M. will convey such complains to the seller/supplier.U.M. is clearly seeking to offer prices for materials with terms of delivery that relate to the international commercial terms of INCOTERMS 2000 as these terms are defined by the International Chambers of Commerce ( ICC ) in Paris, France. OrdersCustomers/buyers are the only ones to ensure that the material(s) they request is (are) suitable fro the application(s) they envisage or believe. By placing an order, the customer(s) consent(s) that he(they) are the only one(s) responsible for the suitability of the product(s) they chose in relation to the application(s) they envisage for it.U.M. strongly advises customer to place orders within the time frame of the offer validity. It must be 100 % understood that the U.M. and for the case where products are destined to be delivered in the Greek territory, it may not have any warehouse, may not store or possess or may not ship any product. In some cases it may store in logistics warehouse or it may ship the goods by appointing a transport company.
In the vast majority of cases however, these are performed ONLY by the sellers/suppliers. In case of an order, by the customer, U.M. has the right to ask for the VAT number of the customer, which may be notified to the seller/supplier, especially for cases where the seller/supplier needs to perform himself or through another company a search for the financial reliability for the company ( customer/buyer ) which places the order. Under any circumstances, U.M. bears no responsibility for the payment or the time that this payment is effected and the present mentioned payment relates to order(s) of the customers/buyers to the sellers/suppliers. It is clear however that the U.M. will assist ( and to the extend that U.M. can assist ) so as the customers/buyers are absolutely punctual to their obligations against the seller(s)/supplier(s). The customers/buyers are advised and kindly asked to be always absolutely punctual in their financial obligations and for the entire sum that relates to the order(s) against the sellers/suppliers but to be also absolutely punctual for the time that they have to realize these obligations. The final way of payment for one or more orders from the customer/buyer to the seller/supplier is a choice of the seller/supplier and NOT of U.M. The terms of payment are agreed before the execution of the order from the seller/supplier and the customer/buyer through the signature by the customer/buyer, of the relevant Proforma Invoice or the signature of the Order’s confirmation as this is issued by the seller/supplier. Also in a case where a seller/supplier declines to sell to the customer/buyer with payment terms “open credit’, U.M. bears no responsibility. In case that the invoicing by the seller/supplier takes place to a currency other than the Euro and the date of payment of the order from the buyer/supplier to the seller/supplier the other than the Euro and the date of payment of the order from the buyer/supplier to the seller/supplier the international parity of currencies between the Euro and the before mentioned other currency ( with which the invoicing has taken place ) change, then the customer/buyer will pay according with the new parity. Of course U.M. and the seller/supplier are not responsible for any change of parity between the Euro and other international currencies. For this reason, the customers/suppliers are advised to ask for request for quotations in Euro, also invoicing to take place in Euro.Under any circumstances, U.M. will not accept the payment from the customer/buyer for one or more orders to be realized towards the U.M.. Payments are effected from the customer/buyer to the seller/supplier and only. Also in a case of an import from a third country ( non- European Union ) and in case that the origin of the products is from a country that does not belong to the European Union, then there is a possibility the European Union to impose duties the present mentioned imported products. There is also the rare case, to an imported product with origin non European Union, the impose of duties or not, or the level of its duties, to change from the European Union ( in higher or lower levels ) during the time interval from the date of offer till the date of the import in the Greek customs. For cases that the customers/buyers intent to import from a seller/supplier that is based in a country outside the European Union, are strongly advised to contact with the customs broker. U.M. also it self would be pleased to provide advises for such matters too, but, always be aware that the customs broker of the buyer/supplier
bears excellent knowledge in these matters and he/she is the one that customers/buyers should receive advises from. In case of an execution of the order under the international commercial terms INCOTERMS 2000 and in cases where the insurance of the goods and of the transport of the goods is not a responsibility of the seller/supplier ( such as EXW, FCA, CFR etc. ) customers are strongly advised to check with a local insurance company and to insure the products and the transport of the products against all risks. For the insurance of the goods or the insurance of their transport and under any circumstance, U.M. is not held responsible.For special orders customer(s)/buyer(s) has(ve) to be fully aware that the seller/supplier will execute orders to the specific demands of customers only. The price offer is the only basis of the order and changes in its terms by the buyer/customer ( such changes are in price per item, quantity, delivery time, credit, etc.) are canceling any obligations of the seller/supplier to supply the goods of the order.If the offered item(s) is purchased by the customer/buyer, the customer/buyer has to be fully aware that the final reconfirmation of the manufacturer/supplier is required for the same item(s). U.M. will not be responsible for cancellation/or rejection of the order by the manufacturer/supplier ( seller/supplier) and will not pay direct or
indirect damages to the customer/buyer in relations with the order. Delivery dates indicated by the seller/supplier are only approximately.Delays in supply of the products by non Greek sellers/suppliers are possible and so is the land/sea/air/train/road transportation. Delays may exist in the releasing of the materials from the ports, the customs, warehouses. Delays in deliveries or supply of suitable documents for import to the customers may also occur from “force-major” such as earthquakes, pandemics, floods, other natural disasters, wars, terrorists’ actions etc. U.M. and the seller/supplier will not be responsible for delays in delivery dates, in relation to the expected delivery date; such delays are not occurred by the fault of the U.M. or the fault of the seller/supplier. Cancellation of an order by the customer/buyer due to the delays occurred in relation to the expected date of delivery of the materials will be transferred immediately from the buyer/customer to the U.M. and UM. in turn to the seller/supplier. However, it is up to the seller/supplier and only whether such a cancellation will be accepted or not and U.M.
bears not any responsibility for that. U.M. will try to keep the purchase terms indicated. Delivery day(s) are subject to the availability of goods by the seller/supplier and by final reconfirmation of the seller/supplier.All offers by the U.M. are subject to prior sale and final confirmation by the seller/supplier. Customers must take note that for cases of production, the estimated weight of the material at the time of offer may differ from the actual weight of the material actually produced. In such cases the seller/supplier has the absolute right to adjust accordingly on the Commercial Invoice the weight of the material which will be the actual produced one, therefore the amount invoiced will change as well and will correspond to the relation of price offered per Kg to the actual kilograms produced and invoiced. During the receipt of the goods of the order by the customer/buyer, the customer/buyer is advised to check the received goods immediately, also immediately within the same day of the receipt of goods date, the buyer/customer to notify to the U.M. any potential complain or claim. Also the buyer/customer must confirm
immediately that the U.M. has received such a complain or claim in a written form with fax or electronic form. U.M. will notify such potential complains to the seller/supplier and the U.M. will have an absolute right to check on its own the nature of the problem, also to take pictures of the problem. U.M. in turn will send such pictures to the seller/supplier. U.M. cannot be held responsible under any circumstances for the failure of a supplier/seller to present to the buyer the appropriate production certificates or Certificates Of Conformity ( 3.1.B.’s or C.O.C.'s ). Additionally U.M. can't be held responsible for the case that the statements on the product certificate do not match with the chemical, mechanical composition of the delivered product(s). U.M. can't be held responsible for the case that the buyer of the product, or the customer(s) of the buyer, disagree(s) with the statements on the product certificate. It is not the responsiibility of the U.M. or of the supplier(s) of U.M., to explore or find or buy further information on standards and explanations of them, it is not also responsibility of the supplier. Customers are urged to ask the product certificates for examination and review prior the shipment or packing preparation of the products in the warehouse of the supplier of U.M.. In a case that an order is executed in a normal way and finally the materials of the order are delivered in a port or warehouse of a transport company or wherever the delivery has been agreed ( between the buyer/customer and the seller/supplier ) according to the international commercial terms INCOTERMS 2000 and the delivery place is the place that the Commercial Invoice states, but the customer/buyer does not pick up the materials, then the U.M. and/or the seller/supplier have the right of an immediate compensation claim from the customer/buyer. Canceling an order or violating any other terms of order by the customer/buyer may cause total loss of material value and the customer will be obliged to compensate the seller/supplier there upon. For the better monitoring of the order status, U.M. can publish a specific and individual web page type of (here presented as a mere example): http://www.u-metals.com/ordertracking0002.html, (here an order number is provided by the U.M. and may not be similar to the order number provided by the seller/supplier or the customer ) and it will be known to the customer and to the supplier/seller ( such a sample page can be given to the customer/buyer or to the customer/seller upon request). This is done for the better service of all the interested parties. If for any reason the supplier/seller or the buyer/customer does not wish the publication of the web page as stated on this current paragraph, he or she must do it in written to the U.M. within 24 hours from the publication of a/m web page.FOR INQUIRIES, ORDERS, EXECUTIONS OF ORDERS THE TERMS OF THE SELLERS/SUPPLIERS ARE THE ONES VALID and the customers/buyers are strongly advised to ask for them, however, for differences between the seller/supplier and the customers/buyers U.M. can never and from anybody and under any possible circumstance be asked for any potential compensation. If a customer/buyer after having received a price offer from the U.M. and wishes to place an order to the U.M. but does not agree with a term or condition that is stated in the above lines, he/she should state these reasons in written to
the U.M. and should come in communication with the U.M.Any differences are to be solved in an amicable manner, in a contrary case the court bound to solve any differences among the interested parties is the court that the terms and conditions of sale derived by the seller/supplier, specify. Important note: For all the communications of the U.M. with the suppliers/sellers or the buyers/customers and for all the electronic correspondence, or talks by standard phone or mobile phone, fax or e-mail, all interested parties are noted that the a/m communication is intended only for the use of the individual or entity to whom it is addressed and contains information that is privileged and confidential. If (an) individual(s) is(are) not to be the intended recipient(s), please notify the sender (U.M.) by return and this individual(s) should not keep, disclose or copy such communication. U.M. does not guarantee the accurate and complete transfer of the contents of the written communication by e-mail or fax, nor the receipt in time thereof. U.M. cannot guarantee that the emission/transmission of its e-mails/faxes and web site or part of it, is free from viruses or that it is transferred without infringement or intervention of a non-authorized third
party. If you can not see clearly all the web site of UTILITY METALS or part of the site, UTILITY METALS can not be held responsible. UTILITY METALS can not be held responsible for potential typing mistakes in its web site. Reproduction of text and/or images/photos/logos, in part or in full of the current webpage and in any or all of its web pages, in written or in electronic form, without prior written and stamped/signed consent by the UTILITY METALS is fully and strictly prohibited. Notice: The present text is in font arial, helvetica set, text size small of Adobe. Regarding advices, It is naturally impossible for the U.M. to publish all them in its web sites. For further advise, please don’t hesitate to contact UTILITY METALS.
